All of the products offered for sale at AYŞENUR DİNÇER BUTİK are original.

VAT is included in the sales prices of all products sold through AYŞENUR DİNÇER BUTİK.

If the product arrives in a different size, model or color than the one you ordered, you can make an exchange by contacting our customer service on our line at 08502421016.

For the orders you place at AYŞENUR DİNÇER BUTİK, if your order has not yet been handed over to the cargo company, you can change it by contacting our customer service on our line at 08502421016.

Please check whether your order has been handed over to the cargo company. If the product you ordered has not been handed over to the cargo company, you can change the delivery address. For this, you can contact our customer service on our line at 08502421016.

Since our stocks are constantly renewed, products are put up for sale again as long as the season has not ended.

Since AYŞENUR DİNÇER BUTİK products are made from delicate and technological fabrics, each product must be cleaned according to the washing and drying instructions found on it.

Orders reach the recipient within 1-3 business days.

You can track your order status from the my order details page on the site.

Yes. During shipment by cargo, damage may occur to the products due to the cargo handling. For this reason, when taking delivery of the product, you should pay attention to whether there is any condition such as crushing, tearing or wetting on its package. When there is such a situation, you should not take delivery of the cargo and should have the cargo official draw up a report.

In the event that you are not present at the notified address, the product you ordered is delivered to the cargo branch nearest to your address. It is held at the branch for 3 days. You can pick up the product by going to the cargo branch with your ID number. Products not collected within 3 days are sent back to our company.

When you cancel an order or return the product, your money is refunded within 7-10 business days from the time the product reaches us.

You can return it within 14 days from the time the product reaches you.

If you send it to us before the return period (14 days) expires, the necessary procedures will be carried out and a refund will be made. If the same product is available in our stock, you will be informed so that you can create a new order.